Covid 19 Falls Charter

In these uncertain times, we would like to reassure you of our commitment to your safety. Failte Ireland inspected our hotel and our Covid-19 policies and procedures and subsequently awarded us the Failte Ireland Covid Charter certification as a testament the high standards we have implemented for guests safety. We undertook refresher training with Failte Ireland before reopening in June 2021.


 We implemented a number of stringent control measures across each department of the hotel as advised by the Irish Governement and Failte Ireland. We thank you for trusting us to make The Falls Hotel & Spa a comfortable and safe place for you to be.

We would like to make you aware of some changes to our operation as part of our response to Covid-19.

Extended breakfast times – breakfast is served from 8am to 10.30am.  The busiest time is 9.30am to 10.30am, we would advise you to have breakfast earlier to avoid a large crowd.

Meals – Dinner is served daily in our Cascades Restaurant form 6.30pm to 8.30pm.  A reservations is essential, please book your preferred time with reception.  Meals are served in our Dylan Thomas bar all day, lunch is served from 12.30 – 2.30, we then have a bar food menu which is available until 9.30pm.  We offer table service only in our bar.  

Leisure Centre & Swimming pool times and booking - our pool is open from 7am to 9pm (Monday to Friday) and from 8am to 8pm on Saturday, Sundays & Bank Holidays.  Children’s hours are from 9.20am – 5.30pm.  For everyone’s comfort, we are asking guests to book their pool time directly with the leisure centre beforehand.  They are contactable on extension 3403 to book your hour time slot.  Please change your clothes in your bedroom.  Towels are available in the leisure centre. Our sauna and steam room remain closed, our outdoor hot tub is open.

Your bedroom will be serviced upon request. Our accommodation team will ask you beforehand if you would like your room serviced, they will not enter your room without your consent. If you need anything for your room, please dial 0 for reception and they will be happy to organise it for you.

In our River Spa,  we have four River Spa Experiences available to you, our Rasul and bathing ceremonies.  To make an appointment, please contact the spa at

We encourage you to use contactless payment during your stay and to avoid signing for room charges.

If you feel unwell during your stay, or show any symptoms of Covid-19, please ring reception immediately and we will assist you.

We hope you make the most of your stay with us.  There is so much to do in the area, please ask at reception for information on local activities and attractions, or visit,  We have 50 acres of woodlands around us, with a lovely river walk into the glen.  This is a ‘must do’ during your stay, again, reception will be happy to direct you to the walk. 

We hope you enjoy your stay with us.