Covid 19 Falls Charter

Under the Irish Government's Covid 19 Level 5 restrictions, our hotel is closed until the summer, dates to be confirmed. We very much look forward to welcoming our guests back to the hotel in December.

In these uncertain times, we would like to reassure you of our commitment to your safety. Failte Ireland inspected our hotel and our Covid-19 policies and procedures and subsequently awarded us the Failte Ireland Covid Charter certification as a testament the high standards we have inplemented for guests safety. 


 We implemented a number of stringent control measures across each department of the hotel as advised by the Irish Governement and Failte Ireland. We thank you for trusting us to make The Falls Hotel & Spa a comfortable and safe place for you to be.

We would like to make you aware of some changes to our operation as part of our response to Covid-19.

Extended breakfast times – breakfast is served from 8am to 10.30am.  The busiest time is 9.30am to 10.30am, we would advise you to have breakfast earlier to avoid a large crowd.

Meals – Dinner is served daily in our Cascades Restaurant form 6.30pm to 8.30pm.  A reservations is essential, please book your preferred time with reception.  Meals are served in our Dylan Thomas bar all day, lunch is served from 12.30 – 2.30, we then have a bar food menu which is available until 9pm.  We offer table service only in our bar.  

Leisure Centre & Swimming pool times and booking - our pool is open from 7am to 9pm (Monday to Friday) and from 8am to 8pm on Saturday, Sundays & Bank Holidays.  Children’s hours are from 9.20am – 5.30pm.  For everyone’s comfort, we are asking guests to book their pool time directly with the leisure centre beforehand.  They are contactable on extension 3403 to book your hour time slot.  Please change your clothes in your bedroom.  Towels are available in the leisure centre. Our sauna and steam room remain closed, our outdoor hot tub is open.

We hope that you are comfortable in your room during your stay.  For your peace of mind, our accommodation team will not enter your room to service it during your stay.  Should you require anything at all, such as extra pillows, change of sheets, cleaning products, please ring reception on 0, and these items will be brought up to your room and left outside the door.  We ask if you have requested new towels or sheets, to please place your used ones in the plastic bag in your room and leave this bag outside your door for collection.

In our River Spa,  we have four River Spa Experiences available to you, our Rasul and bathing ceremonies.  To make an appointment, please rcontact the spa at

Pre Arrival Prior to arrival on-site, guests will be asked to complete a self-declaration form. This will be sent out by our Reservations team and we appreciate you completing and returning it to us – ideally prior to arrival. Guests arriving from outside of Ireland (excl Northern Ireland) will need to prove that they have quarentined for the required two week period after entering the country and before arriving to stay at our hotel. For the safety of our staff and other guests, we reserve the right not to accept a guest who has not complied with the quarantine requirement or governemnt guidelines.

We encourage you to use contactless payment during your stay and to avoid signing for room charges.

If you feel unwell during your stay, or show any symptoms of Covid-19, please ring reception immediately and we will assist you.

We hope you make the most of your stay with us.  There is so much to do in the area, please ask at reception for information on local activities and attractions, or visit,  We have 50 acres of woodlands around us, with a lovely river walk into the glen.  This is a ‘must do’ during your stay, again, reception will be happy to direct you to the walk. 

We hope you enjoy your stay with us.